Hello List,
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Before any of you seriously consider contactingGary Goersconcerning your leather interior or trunk kits or weather-stripping for your Imperials or other Mopar products, please listen to how he has treated me!� Had I known what type of person I would be dealing with, I would have looked elsewhere.
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First let me say, like all of you who have heard of the quality of his work, it is excellent.� That is not the problem.� It is, plain and simple, how he TREATS his customers.� I would have found myself without any customers at all if I treated mine the way he has treated me!� From the time I first contacted him, I was warned by others�of the ridiculous time frame I was looking at to get back my leather seat covers.� It took almost 18 months before I finally received them!� No amount of calling, pleading or�even threatening legal action (he had a $500�deposit)�did any good!� The same thing occurred when I attempted to order weather-stripping and a trunk kit.� Although I did finally�receive the items I ordered, it took repeated emails explaining my need for these things and the time frame in which I was working.� He still took months getting me what I ordered!
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But�his latest behavior is inexcusable!� Going on 7 weeks ago (December 9, 2003)�I contacted him because my $2,500 leather seat covers had turned two different shades of gold!� They look awful!� I was shocked when I discovered this and took them to my upholsterer who said because they had a metallic dye on them, he could not redye them for me!� He�doesn't know of any source for�that type of dye.� I immediately contacted Gary and surprisingly, he did respond with a terse note saying�this color change had only�happened once before and he wasn't using that hide supplier anymore!� He�reluctantly offered to remix some dye once he received a sample of the shade of metallic gold I wanted him to match.� I did this the very next day!� I explained to him how urgent it was that I get the dye quickly as the upholstery shop would simply move on and my car would be put at the bottom of the list!� To this day (January 16, 2004) he has yet to reply to any of my emails!� I have been patient but this is ridiculous!� My$2,500 seat covers are uselessunless I find another leather shop who can match this dye.� Does anyone have any suggestionss/
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I am beyond being�exasperated with Goers.� I don't see how he stays in business.� I have written him, gently inquiring when I could expect the dye.� He can't even take one minute to reply to my emails.� Not one minute!� He doesn't answer his phone nor does he respond to a FAX.� I have given up on him but I am writing this diatribe to WARN others on the list of the treatment I have received.� Maybe this message will save you from the hassles and heartaches I have experienced dealing with him.� Again, does anyone know of someone who is reputable and would be willing to mix up the metallic leather dye?� Until the covers are dyed, my interior work has come to a screeching halt!
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Sincerely,
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Greg McDonnell
'65 Crown convertible (dead in the water at this writing!)
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